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How Can We Help You?

For your convenience, we’ve put together a list of some of the most common questions we are asked and their respective answers. If you can’t find what you’re looking for, drop us a question by clicking the Contact Us page and we’ll do our best to get you the information as soon as possible.

Frequently asked questions

What is Neurologic Physical Therapy?

A Neurologic Physical Therapist specializes in treating individuals with movement disorders affecting the nervous system (brain and spinal cord). The goal is to improve your mobility and slow down neurologic decline to allow you to maintain your quality of life and carry out your daily task.

Who could benefit from Neurologic Optimal Wellness?

Active young, middle aged, and older adults who are survivors of Stroke, diagnosed with Multiple Sclerosis, Parkinson’s Disease, and Vestibular (balance) impairments who values exercise implementing often into their lifestyle, enthusiastic about learning, prefers one to one attention, and desires to maintain a good quality of life to carry out your daily routine.

Do you take my insurance?

Currently we are accepting patients with Medicare Part B.

As for Commercial Insurances such as Blue Cross Blue Shield of MA, Tufts, Health New England, Commonwealth Care Alliance, MassHealth, BMC Health Net, Fallon Health and more we are currently out of network however we still can accept you as a client.

It is important for you to determine your out of network benefits so that you can get reimbursed by your insurance.

What is your new patient procedure?

We strongly suggest contacting us so that we get to meet you and find out what problem we can solve in getting you back to doing something you love. Once we determine how we can help you and you are agreeable,  we will proceed to you filing out all new patient intake forms, schedule your appointment for an initial assessment to be completed, determine a plan of care, and set goals you want to achieve.

Is there a fee for the Discovery Session?

Effective 5/1/2023 there is a $25 Discovery Session Fee as this is a consult for services. This is not included under insurance; this is solemnly a patient charge PRIOR to services.

Do I need a doctor’s referral?

Most insurance companies may require a referral in order to have Physical Therapy services approved. So Yes! It is best practice to get a referral so that we can maintain communication with your doctor. 

We are obligated under the Physical Therapy Practice Act to refer you back to the doctor or other medical professionals due to change in status or we determine you could benefit from other services out of our scope of practice.

Do you have Mobile Medicare Physical Therapy Services?

As of October 2022, we have decided to shift out of mobile Physical Therapy as there is more of a need inside the clinic. However, if the demands for mobile Physical Therapy should increase, we will announce the startup of these services at that time.

Do you treat other diagnosis outside of Neurologic disorders?

Yes! Although our specialty is Neurologic Rehabilitation, we do treat musculoskeletal injuries concerning your shoulder, back, hip, knee, or ankle. We will gladly help you get back to what you love to do!

How do I know which service is best for me?

We always suggest browsing our services page first at .

If you still have questions or concerns, please call us at 413-318-4776 to better assist you!

What surrounding communities do you provide services?

If you are a Medicare Part B beneficiary, we will provide services to clients in Springfield, West Springfield, Longmeadow, East Longmeadow, Agawam, Northampton, and Amherst. We will make special considerations based on the client needs. If your area is not mentioned above, please reach out!

*** If 40 minutes or more from Springfield, MA zip code 01040, a $60 traveling fee will be applied.***

What is the No Suprise Act?

The No Suprise Act is a federal law that took effect on January 1, 2022, that  protects consumers from most instances of “surprise” balance billing . The federal law applies to individual, small group, and large group fully insured markets and self-insured group plans including grandfathered plans. The legislation caps patient cost-sharing for out-of-network items and services at in-network levels and requires providers to work with insurers and health plans to negotiate remaining bills.

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